1) Who We Are
GolfPoint (“we”, “our”, “us”) provides a club-branded mobile app, an optional in-venue kiosk, and a web portal (together, the “Services”). These Services include Caddius™, GolfPoint Group’s AI caddie experience. This policy explains how we collect, use, and protect your information when you use the Services.
By using GolfPoint (including Caddius), you agree to this Privacy Policy. If you do not agree, please do not use the Services.
2) Information We Collect
We collect information to deliver the Services, improve performance, and support your club community.
a) Personal Information
- Account details: first name, surname, email address, account identifier, handicap, selected clubs and yardages, club membership/association, and optional profile and header photos.
- Club details: club name and address, and (if enabled by your club) membership verification.
- Support/communications: messages you send to us or your club via the app or portal.
b) Usage & Device Data
- App actions such as viewing news, joining rounds, posting scores, or viewing leaderboards.
- Device and technical data (e.g., IP address, device model, operating system, app version, crash logs).
c) Location Data (optional)
When you enable location services, we use GPS during play to power Caddius™ and course features. When you mark shots, their GPS positions and timestamps are saved with your round history on your device and our hosting service. We use this history to calculate distances, tendencies and personalised advice. It is retained while your account remains active, unless you delete the relevant data or your account. Public round summaries exclude shot coordinates and precise shot timestamps; public profiles can show your golf statistics and round scores.
d) Scorecards & Round Data
We collect score entries, formats (e.g., stroke play, match play), and round participation in order to provide live scoring and leaderboards. Clubs may display daily/weekly leaderboards to all members.
e) Ordering & Payments (optional)
If your club enables on-course ordering, we collect the items ordered and fulfilment details. Card data is processed by a PCI-compliant payment provider and is not stored by GolfPoint.
f) Caddius subscriptions and advice
Google Play (Android) or Apple (iOS) handles subscription billing. RevenueCat processes purchase history, subscription status and your Caddius account identifier to provide and restore Pro access. We do not receive your full payment-card details.
To generate advice, we send golf context, such as the selected course and hole, lie, yardages, weather and shot tendencies, to our backend and AI provider. The current app removes raw GPS coordinates and map polygons from the AI advice request; precise location is still used for weather, mapping and saved shot history. Advice text is sent to Cartesia when spoken advice is requested; ElevenLabs may be used when configured as the voice provider. Providers used for these features include Supabase, HostGator, Cerebras or OpenAI, Cartesia or ElevenLabs, OpenWeather, and map providers including Google and MapTiler. Push notifications use Expo and the platform notification service.
Cartesia's standard terms permit it to use submitted text and generated output to improve its models unless a different agreement applies. Spoken advice can contain your golf distances, shot context and performance tendencies. See Cartesia's terms and privacy policy for its handling of that content. Our Data safety declaration includes these transfers rather than treating every AI provider as processing data solely on our instructions.
g) Booking Links
When you follow booking links to third-party systems (e.g., BRS, GolfNow), those providers may process your data under their own policies. We log a basic click event to help your club understand engagement.
3) How We Use Information
- Deliver core features: club news, notifications, bookings access, live scoring, leaderboards, and ordering.
- Provide AI caddie advice via Caddius™ using club-supplied course data, your context (e.g., position, yardages), and live weather.
- Operate, maintain, and improve the app, kiosk, and portal; monitor performance; diagnose issues.
- Communicate service messages, updates, security notices, and (if enabled by your club) club announcements.
- Comply with legal obligations and enforce our terms.
5) Data Storage & Security
- Data is stored on secure, access-controlled infrastructure with encryption in transit and at rest where appropriate.
- Payment data is handled by PCI-compliant processors and is never stored by GolfPoint.
- We retain account and golf-history data while your account is active. Use Settings → Account details → Delete account, or our account deletion page, to request deletion. Deletion removes your active profile, photos, shot history, round records, club requests and in-app feedback. Store and payment-provider transaction records, and records required for legal obligations, may be retained separately. Deleting your account does not cancel store subscriptions.
6) Your Rights
Depending on your location, you may have rights to:
- Access a copy of your personal information.
- Rectify inaccurate or incomplete information.
- Delete your account and associated personal data (subject to lawful retention).
- Restrict/withdraw consent for location services and marketing communications.
- Data portability (where applicable by law).
To exercise these rights, contact us at support@caddius.com. We may need to verify your identity before acting on your request.
7) Children’s Privacy
GolfPoint is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can delete it.
8) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy here and revise the “Effective date” above. Material changes may also be communicated in-app or by email.
9) Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
GolfPoint Ltd
Email: support@caddius.com
Website: https://caddius.com